Delivery Terms and Conditions

Product lead times

After placing an order you will be notified by email with information about when your order is likely to be ready to be dispatched. We make all our products to order and this can take a number of days especially at busy times. It is unlikely that we will be able to dispatch items on the same day as we receive your order.  Please send us a message or call if you require your items more urgently and we can discuss the options. 

If your items are required for a later date please state this when ordering and arrangements will be made to find a suitable delivery slot to suit you.

If you have any problems with your delivery please email or message us.

Personal collection – free of charge

You can collect your order from us in Harpenden, Hertfordshire.  If you select this option, we will email you with an estimated date for you to collect.  We will then work with you to find a suitable time for collection.  

Delivery to the United Kingdom (excluding Northern Ireland, Highlands and Islands)

Our standard postage rates are applicable if you order up to 30 Little Bags or up to five Boxes.  

If you select our standard postage, your items will be posted via Royal Mail 48.  This service normally takes 2-3 days after dispatch but according to Royal Mail’s terms and conditions it can take up to 10 days to reach you. Although we keep a close eye of when your items are required and will post in good time (as long as ordered within our specific times of notice above) we cannot be held responsible for your items not arriving if this service is used. 

If you require items urgently, please get in touch with us before you place your order and we will discuss your delivery options.  Please bear in mind that the items do have to made first as specified above, and this can take us several days.

Second Class delivery 0 – 1.2kg (2 -3 working days): £3.95

If your order is for over 30 Little Bags or five Boxes, we will contact you shortly after you place your order to discuss delivery.  We often use an overnight courier service for large or bulky orders as this is usually cheaper than Royal Mail.  If this is the case for your order, we will let you know as soon as possible.

Delivery to the rest of the UK and abroad

To arrange a delivery outside of the UK please email us before placing your order. Please note that we do not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK.